About BigGerz

BigGerz is an online casino. We operate the site, the member accounts and the cashier, and we write the pages that describe them.

1. The service we operate

1.1 Parts of the service

Our service has four parts, and every other page on the site belongs to one of them.

1.2 Games and access

The lobby includes games from studios such as Pragmatic Play. Mobile access is a progressive web app, and we do not publish an app in the app stores.

1.3 Purpose

We provide casino entertainment to adults who choose to play with their own money. We do not present gambling as income, and we do not suggest that any offer or game improves a member’s financial position.

1.4 What the service does not do

We do not offer financial advice, we do not guarantee any result from play, and we do not provide services to persons under 18.

2. How we describe our offers

2.1 Principles

1. A condition that affects a withdrawal is stated next to the offer it belongs to.
2. A figure appears only when we can stand behind it on the day of publication.
3. Where a value changes, the offer terms in the account take precedence over any page.
4. We do not describe an offer as guaranteed, risk-free or certain.
5. We do not address anyone under 18.

2.2 Example of the practice

When we mention a welcome match, we give the percentage, the wagering multiple and the time limit. When we mention cashback, we say which period it covers and what it depends on.

3. Who is responsible for what

3.1 Our part

We are responsible for the accuracy of the pages we publish and for the service we operate. We say when a request cannot be met: we cannot recover cryptocurrency sent on a wrong network, and we cannot release a withdrawal while a verification request is open.

3.2 The member’s part

Members provide truthful registration details, keep their login private and decide how much to spend. Our responsible gambling page sets out the tools available.

3.3 What we ask of members

4. Changes and corrections

4.1 Update practice

Promotions, payment options and verification rules change from time to time. We review our pages when the terms of an offer change and when members point out an error. A correction replaces the earlier text.

4.2 Reporting a discrepancy

5. Members in the United Kingdom

5.1 Language and units

This version is written for members in the United Kingdom and uses British spelling.

5.2 Independent support

UK members can reach independent support through the National Gambling Helpline on 0808 8020 133, and through GamCare and BeGambleAware. These organisations are independent of us.

5.3 Marketing

We do not send marketing messages to members who have not agreed to receive them. A self-excluded member receives no marketing.

5.4 What members can expect from us

Members can expect an accurate description of each offer, a cashier that shows which methods are open to their account, and a reply from a person when they write to support. We state limits in advance, so that the relationship with a member stays clear.

5.5 Our approach to wording

We do not describe gambling as a route to wealth, and our pages avoid images and wording that appeal to persons under 18.

6. Verification and security

6.1 Why we verify

Verification is part of how an account is protected. We may ask for identity documents before the first withdrawal, and we use them to confirm that the account holder is an adult and the person named on the account.

6.2 Handling of documents

Documents are kept under our privacy notice, used for verification and for no other purpose.

6.3 Account security in practice

6.4 Complaints about verification

7. Contacting us

7.1 Routes

7.2 Which route for which matter