The Agreement Between BigGerz and Its Members
Registering an account at BigGerz means accepting these terms in full. They set the rules for who may play, how bonuses and payments work, and what each side may expect from the other.
Who may play
Age
You must be 18 or over. We may ask for proof of age at any time.
One account per person
Each person may hold one account. Duplicate accounts may be closed and the winnings from them removed.
Truthful details
You must give true details and keep them current. The name on the account must match your identity documents.
Your login
You are responsible for your login. Activity under your login is treated as yours.
Using the service
You may use the casino for personal entertainment with your own funds. You may not use automated tools, exploit errors, collude with other members, launder funds, or let another person use your account. If a game or system error occurs, results affected by it may be cancelled.
Bonuses
Each offer carries its own terms, shown with the offer, and these terms apply in addition. The welcome offer is a 150% match on the first deposit, with wagering of 40 times the bonus and a period of 14 days. Slots count in full towards wagering; other categories count at a reduced rate, as stated with the offer. We may withdraw a bonus and the winnings from it where the offer is abused.
Deposits
Methods
Deposits are made through the methods shown in the cashier, which lists those open to your account, cryptocurrency among them.
Ownership
You may only use a wallet that belongs to you.
Network responsibility
You are responsible for sending the right coin on the right network. Transfers sent to a wrong address or network may not be recoverable.
Withdrawals
Withdrawals use the methods shown in the cashier. Crypto withdrawals are processed instantly once approved. We may require identity documents before releasing a withdrawal, and a request made before wagering is complete may forfeit the bonus and its winnings.
| Situation | Result |
|---|---|
| Verification open | Withdrawal held until complete |
| Wagering incomplete | Bonus and winnings may be forfeited |
| Wallet not in your name | Withdrawal may be refused |
Limits, breaks and self-exclusion
You may ask for deposit limits, breaks or self-exclusion through support. We may restrict an account where we believe that play is causing harm.
Ownership of content
The site, its layout and our own content belong to us. Games belong to their studios. You may not copy or republish site content without our written consent.
Third parties
Links to other sites are for convenience, and we are not responsible for their content or terms. Game studios and payment networks apply their own rules, which may affect play.
Liability
We provide the service with reasonable care and do not promise uninterrupted access. We are not liable for losses from gambling itself, from your device or connection, or from events outside our control. Nothing here limits liability that the law does not allow us to limit.
Inactive and restricted accounts
An account that is not used may be treated as inactive, and we will contact the registered email address before we take any step that affects the balance. While an account is restricted, you may not deposit or play; a withdrawal request is considered once the reason for the restriction has been resolved. Where we close an account for a reason other than a breach of these terms, we return the balance to a wallet that belongs to you.
Closing an account
You may close your account at any time by writing to support. We may suspend or close an account for breach of these terms, on a legal request or for security reasons, and we will state the reason where the law permits.
Responsible gambling and account protection
We apply the tools described on our responsible gambling page when a member asks for them. A request for a limit, break or self-exclusion is handled confidentially. We may also contact a member whose pattern of play suggests harm, and we may restrict the account while we do so.
Bonus abuse and fair play
Offers are for ordinary play by individual members. The following conduct is treated as abuse and may lead to removal of the bonus, the winnings from it and, in serious cases, closure of the account:
- Holding more than one account.
- Placing stakes designed only to clear wagering with little risk.
- Acting together with other members to gain an advantage.
- Giving false details to claim an offer.
Payment disputes
If a deposit or withdrawal is in question, send the coin, network, amount and transaction hash to support. We review the record in the cashier together with the network record. Transfers sent to the wrong address or network are covered by the rule on network responsibility above.
Complaints
Write to [email protected] and mark the message as a complaint. We review the complaint and reply in writing.
Notices and language
We send notices to the email address on your account, and a notice is treated as received when we send it. A message to us is treated as received when we have acknowledged it. These terms are written in English, which decides in a conflict with any translation. If a provision cannot be applied, the rest remains in force.
Changes and governing law
We may update these terms. The new version applies from the date shown, and continued use means acceptance. The terms are read in line with the law that applies to the service for UK members.