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The BigGerz Cashier, Screen by Screen

The cashier is where a member moves funds, and we describe it in the order of its screens. Five screens matter:

  • Screen 1: the list of methods open to your account.
  • Screen 2: the deposit address.
  • Screen 3: the choice of the welcome offer.
  • Screen 4: the withdrawal.
  • Screen 5: the transaction record.

The first screen is the authority on what is currently offered. Cryptocurrency is among the methods, and a crypto transfer is made from your own wallet to an address that belongs to a specific coin and network.

Illustration of deposits and withdrawalsOpen cashier

Screen 1: choose the method

The cryptocurrencies we list are Bitcoin, Ethereum, Litecoin, Dogecoin, USDT, XRP, Tron, USDC and BNB. Further methods may appear for your account, and the screen shows only those open to it.

CryptocurrencyNotes for the member
BitcoinChoose the Bitcoin network
EthereumCheck the network before sending
LitecoinSend only Litecoin to the address
DogecoinSend only Dogecoin
USDT, USDCSelect the network that matches your wallet
XRP, Tron, BNBCheck whether a tag or memo is shown

Screen 2: the deposit address

The cashier shows a deposit address and sometimes a tag or memo. Copy it from the screen and paste it into your wallet; do not type it by hand. Send only the coin and network that the screen shows. A transfer on the wrong network may not reach the account, and we cannot recover coins sent to an address of another network.

  1. Open the cashier and select Deposit.
  2. Choose the coin and the network.
  3. Copy the address and tag, if shown.
  4. Send the transfer from your own wallet.
  5. Wait for the network confirmation; the balance is credited afterwards.

Screen 3: the welcome offer

Before the first deposit, the cashier lets you choose the welcome offer, a 150% match with 40x wagering over 14 days. Choose it deliberately. If you prefer to play without a bonus, leave it unselected.

Screen 4: the withdrawal

Withdrawals use the same list of coins. Enter the amount, choose the coin and paste your wallet address. Crypto withdrawals are processed instantly once they are approved, and the time you wait for the funds then depends on the network.

  1. Open the cashier and select Withdraw.
  2. Choose the coin and enter the wallet address.
  3. Enter the amount and confirm.
  4. Complete verification if we request it.
  5. Wait for the network confirmation in your wallet.

Verification before the first payout

We may ask for identity documents before the first withdrawal. Complete the request promptly, and send documents in the name that matches the account. A payout cannot be released while a request remains open.

Screen 5: the transaction record

After each deposit or withdrawal, the cashier keeps a record with the coin, the amount and the status. Keep the transaction hash from your own wallet as well. When a transfer is delayed, the hash is the single most useful piece of information, because it shows on the public network where the transfer is.

StatusMeaningWhat to do
PendingWaiting for the networkWait for confirmation
CreditedBalance updatedNothing
Under reviewVerification is openAnswer the request
DeclinedCannot be processedContact support

Setting up a wallet for the first time

A member without a wallet needs one before a crypto deposit. The wallet can be an application on the phone or a service from an exchange. Write down the recovery phrase on paper and store it away from the phone; anyone who holds the phrase controls the funds. Send a very small test transfer first if you are unsure about the network, and send the full amount only when the test has arrived.

Why the name on the wallet matters

A withdrawal returns funds to a wallet that belongs to the account holder. If the wallet is held at an exchange, the exchange account should be in your own name. Funds sent to a wallet of another person cannot be released, and the withdrawal may be declined.

Avoiding delays

  • Check the address and network before sending.
  • Finish an active bonus before withdrawing.
  • Keep the email on the account current.
  • Write to [email protected] with the coin, network, amount and transaction hash when a transfer is late.

BigGerz FAQ

Bitcoin, Ethereum, Litecoin, Dogecoin, USDT, XRP, Tron, USDC and BNB, with any other methods open to your account.

We process crypto withdrawals instantly once approved; arrival depends on the network.

It may be requested before the first withdrawal.

The network may not yet have confirmed it. Check the transaction hash.

Contact support at once; recovery is not always possible.

Finish the requirement first, or the bonus may be forfeited.

No. Use a wallet in your own name.

Live chat or [email protected].